1. Within 3 days of the actual inspection – after receiving and reviewing the inspection report : If the customer feels they were not given the necessary information from 1st Insight Inspections to make an informed decision on the property, 1st Insight will refund the inspection fee… 

2. And 1st Insight will pay the inspection fee for another inspection company, to inspect the same property. The customer chooses the inspection company for the re-inspection. The company chosen must be in good standing with the BTR. To see if the inspector is in good standing and active with the AZ Bureau of Technical Registration: Search BTR

*(If the customer was not present for an inspection review at the inspected property, only the inspection fee would be refunded).